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Getting Started: IT

Access with Username and Password

You will need your UCL username and password for accessing digital resources, Moodle, email and wi-fi (Eduroam). UCL credentials will enable you to access:

  • all UCL pcs,
  • UCL email,
  • Moodle,
  • UCL Print Service
  • wi-fi/Eduroam
  • remote access via destop@ucl.

Tip! Register your UCL password at: If you forget the password, you can re-set it yourself.

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To access Office 365, log in via the web using Office 365 at:  

On the move, synchronise your mobile device with your email and calendar at:   



IT Support can be found at the IT service desk on level 4 in the IOE library during the following times:

  • Monday - Thursday: 09:30-18:00
  • Friday: 10:30–17:00
  • Saturday: 09:30-13:00 & 14:00–16:00

IT can be contacted as follows:


Media Services is based on Level 3, Core B and is open Monday to Friday 10 am to 1 pm and 2 to 5 pm. This service provides a range of audio-visual equipment on short term loan as well as advice about media for students.

Depending on the item, loans are available from one day to a maximum of a two-week period and are issued to your library account. Items available for loan are: digital cameras, digital voice recorders, tripods, headphones, microphones, etc.

For help with Media, contact the Computer Helpdesk:


24 laptops are available for loan at the IOE Library. 

Laptops borrowed from 08:30 will be due for return by 10:00 the following day (Mon-Fri), with loans on a Friday, Saturday or Sunday running until the Monday.  A fixed rate of £5 per overdue laptop will be charged.  Whilst it is unlikely that laptop batteries would last for 24 hours, these loan periods are designed to enable maximum flexibility of borrowing within the constraints of systems and services.  If the battery runs down, students can  return the laptop and borrow another available device.


This service extension addresses feedback received from students since the launch of the service, and is a collaboration between representatives from library sites, the ISD service team, and Digital Libraries.

Tip! Laptops are set to reset themselves when the lid is closed or when they are shut down. The user is responsible for saving and backing up all work to their N Drive or other external storage. Once the laptop has been turned off, unfortunately it is not possible to retrieve anything from the previous session.

For more information about laptop loans in UCL libraries, click here.

No laptop loans will be available during the Easter closure period (28 March to 4 April), even in libraries remaining open.  Laptops must be returned by 3pm on Wednesday 28th  March.  

IOE Moodle is a web-based virtual learning environment (VLE) where students can experience an online 'classroom'.  Through Moodle, students have access to:

  • study materials and digitised readings,
  • collaboration tools like forums, databases and wikis,
  • communication tools such as live audiovisual conferences,
  • online library access,
  • assessment and feedback tools,
  • progress checking and task completion tools and
  • sources of administrative and technical support.

To access Moodle, students will use their UCL username at: 

For help with Moodle, contact VLE Support:

N Drive

PCs Inside the Library

In the library on level 4, there are 3 PC Labs, one Post-graduate room and two group study rooms (one pc in each group room).  Students are welcome to use any pcs in labs as long as PC Labs have not been booked for courses..

PCs Outside the Library

PC lab 4 is just outside the library on level 4 and open from 8 am to 8 pm. The PC Cluster on level 3 is accessible via the 4th Floor near the IOE reception area, and is equipped with 35 desktops. Opening hours for this space are:

  • Monday - Friday: 08:30–23:30  
  • Saturday - Sunday: 09:30–20:30

Printing, Photocopying and Scanning

Print @UCL multi-functional devices (MFDs) have been installed in the UCL IOE Library. These MFDs require a UCL card in order to use and are enabled for photocopying, printing, scanning and emailing results.

UCL students will have £12 print / copy credit each year on their UCL cards and will be able to use this credit on the photocopiers.  A cash loader is available next to the photocopiers for students to top up their UCL card. Students can also top up online at Please note that the £12 free credit is reset at the beginning of each academic year.  Any unused credit that has been added by the user will carry over to the next academic year.  However, any free credit added to your account by UCL will NOT be carried over.

UCL's online guidance on how to print from non-UCL computers and other devices can be found here:

See for more detailed guidance.



You can download free anti-virus software plus any site-licensed software to which you are entitled to from the software database at:

More information can be found at:

IT Security

You can find the IT service catalogue and the systems UCL supports online at:

For information about handling IT security, go to:

Wireless (Eduroam)

The IOE is part of Eduroam which allows you to connect to wireless hotspots at the IOE, UCL and other Eduroam wireless networks around the world.

To connect to Eduroam, you will need your UCL user ID and password; your UCL user ID must be appended with e.g.

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