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IOE Staff Guide to Library & Archives: IT

You will need your UCL username and password to access digital resources, Moodle, email and wi-fi (Eduroam). UCL credentials will enable you to access:

  • all UCL pcs,

  • UCL email,

  • Moodle,

  • UCL Print Service,

  • wi-fi/Eduroam,

  • remote access via Desktop@UCL Anywhere

Tip! Register your phone number.  If you forget the password, you can re-set it yourself.

Every UCL student is assigned a UCL email address at the beginning of his/her course.

You can access your UCL email anywhere you are, as long as you have an internet connection. 

UCL Moodle is a web-based virtual learning environment (VLE) where students can experience an online 'classroom'. 

Through Moodle, students have access to:

  • study materials and digitised readings,
  • collaboration tools like forums, databases and wikis,
  • communication tools such as live audiovisual conferences,
  • online library access,
  • assessment and feedback tools,
  • progress checking and task completion tools,
  • sources of administrative and technical support.

You need your UCL username and password to access Moodle.

The N: drive is your personal storage space and it is recommended that you save your files here, as it is a secure location. 

All students and staff receive 100GB of storage space. 

Your N: Drive is automatically mapped when you use UCL-managed computers on campus (Desktop @ UCL PC) or remotely via Desktop @ UCL Anywhere.

Instructions on how to access your N: drive from a standalone machine are available on the UCL website. 


Eduroam Logo

The UCL is part of Eduroam which allows you to connect to wireless hotspots at the IOE, UCL and other Eduroam wireless networks around the world.

To connect to Eduroam, you will need your UCL user ID and password; your UCL user ID must be appended with e.g.

There is plenty of useful information on the wireless service including guides on how to connect using different operating system on ISD's website.

PCs Inside the Library

In the library on level 4, you can find computers in:

  • 3 PC Labs (free to use if not booked for courses),
  • 1 Post-graduate room (post-graduates only),
  • 2 Group Study rooms (bookable with one pc in each group room),
  • Explore only pcs.


On level 3, there are 112 pcs.

Image of a PC Lab

PCs Outside the Library

PC lab 4 is just outside the library on level 4 and open from 8 am to 8 pm during term time.

The PC Cluster on level 3 is accessible via the 4th Floor near the IOE reception area, and is equipped with 35 desktops.

Image of the PC Lab on Level 3

Picture of Library Printer


Print @UCL multi-functional devices (MFDs) require a UCL card in order to work and are enabled for photocopying, printing, scanning and emailing results.

UCL students will have £12 print / copy credit each year on their UCL cards and will be able to use this credit on the photocopiers.  A cash loader is available near to the photocopiers for students to top up their UCL card. Students can also top up online. Please note that the £12 free credit is reset at the beginning of each academic year.  Any unused credit that has been added by the user will carry over to the next academic year.  However, any free credit added to your account by UCL will NOT be carried over.

You can check your remaining credit online at any time. 

UCL's online guidance on how to print from non-UCL computers and other devices is also available:

Laptops are available for loan at the IOE Library. 

Laptop Loans are on a rolling 24 hour loan. If a laptop is borrowed on a Friday, Saturday, or Sunday, it should be returned at 10:00 on Monday. If the library opens at 10:00, a 70-minute grace period will apply to returns. 

You will need your barcode (on the back of your UCL card) and PIN to borrow laptops.

Overdue laptops will incur a fine of £5 per day. 


Tip! Laptops are set to reset themselves when the lid is closed or when they are shut down. The user is responsible for saving and backing up all work to the N Drive or other external storage. Once the laptop has been turned off, unfortunately it is not possible to retrieve anything from the previous session.

You can find more information on laptop loans on the UCL Library Services website.

Desktop@UCL Anywhere allows students and staff to recreate a UCL PC on their own computer, giving them access to any software packages to which UCL subscribes. 

Information on how to get started with Desktop@UCL Anywhere is available on the UCL website.


As well as free anti-virus software, students and staff can download any site-licensed software to which they are entitled to from the UCL software database

The ISD section on the UCL website includes further information on software applications and hardware available to students and staff. 

4 top tips to get you up and running

  • Connect to the Wi-fi. When you are on campus, use the 'eduroam' wireless network. You will be prompted to enter your UCL user ID and password. Make sure to add after your user ID. 
  • Log in to your email. You will need to enter your username followed by '' and your password. 
  • Download the UCL Go! app. This will give you useful information on the move, such as campus maps, your timetable, available study spaces or a free PC in one of the computer workrooms.
  • Download anti-virus software for free. 



IT support can be found at the IT service desk on level 4 in the IOE library. IT can be contacted as follows:



Media Services is based on Level 3, Wing 3 of the IOE. This service provides a range of audio-visual equipment on short term loan as well as advice about media for students.

Depending on the item, loans are available from one day to a maximum of a two-week period and are issued to your library account. Items available for loan are: digital cameras, digital voice recorders, tripods, headphones, microphones, etc.