Students were generally positive about support given by both the library and IT services, especially at an individual level (both in terms of face-to-face and remote enquiries/problem-solving).
However, students felt that there was scope for:
Less formal support systems adopted by students were: themselves, family, friends, peers, colleagues, tutors, supervisors, library staff, online tutorials and websites (Google, Wikipedia, YouTube videos, although none mentioned TED).
'I've used ... YouTube... sometimes when I'm having trouble understanding something that a journal article or a book was saying, I'll go on YouTube and sometimes, not all the time, but sometimes there are, like professors and stuff that make short videos of the journal article that I'm using.'
1. Make printing, scanning and photocopying systems cost efficient.
2. Provide cloud storage for mobile access in a manner that acknowledges students' workflows.
3. Improve laptop support for international students (e.g. foreign characters on keyboards, etc).
4. Ensure tutorial/workshops are available off and online for both home and overseas students in a variety of media.
5. Recognise that digital literacies are now part of the academic literacies students need to study and embed these in the curriculum.
'And you've got the librarians work really well with the IT department and ... they're really knowledgeable here ...so I think that's really positve actually and they seem very, very sort of IT [oriented].'
'But even if you contact them from home ..., they're brilliant at replying and even spending the time on the phone talking you through it, you know. I can't get onto Athens, don't worry. They're brilliant, really good.'